Bookings and requests
Manage website quote requests and confirmed tourism bookings in RedERP.
Overview
Requests are incoming quote enquiries (often from the public website). Bookings are traveler files you operate: pax, dates, tour, price, status, and linked services.
Go to Tourism → Requests or Tourism → Bookings.
Requests
Requests appear when a guest asks for a price on the website or when you create a quotation-style file in RedERP.
Typical fields:
- Guest name, email, phone
- Tour or product
- Preferred dates and pax
- Message / special requests
- Status (new, in progress, converted, declined)
To convert a request: open it → review pax and dates → use the quotation calculator if needed → Convert to booking.
Bookings
| Field | Description |
|---|---|
| Reference | Booking number (system-generated). |
| Client / guest | Lead passenger or agency client. |
| Product | Tour, excursion, transfer, rental, Omrah package, etc. |
| Dates | Start / end or departure date. |
| Pax | Adults, children, rooms. |
| Amount / currency | Agreed price. |
| Promo code | Optional discount. |
| Status | Draft, confirmed, cancelled, completed. |
Create a booking
- Go to
Tourism → Bookings → Add. - Choose the product type (tour, excursion, transfer, …).
- Select the client or enter guest details.
- Set dates and pax.
- Apply a promo code if needed.
- Save. Confirm when the deposit or full payment is received.
Related screens
- Booking calendar — Occupancy for property rentals.
- Departure dates — Shared calendar of tour / Omrah departures.
- Destination packages — Outgoing-market / Omrah packages.
- File Service Management — Supplier services to book for a tour (hotel, driver, guide, restaurant).
Tips
- Keep the request until the guest accepts, then convert so you keep the enquiry trail.
- Red AI can list bookings and open a create-booking flow from chat (
Modules → Red AI).