Carts & Recovery

Monitor abandoned carts and configure recovery emails for the RedERP ecommerce storefront.

Overview

Ecommerce → Carts shows storefront carts that were synced to the server (often when the shopper reaches checkout or when early cart sync is enabled).

Abandoned-cart recovery emails help bring shoppers back with a secure link.

Recovery setup

In Ecommerce → Settings:

  1. Enable email notifications.
  2. Enable auto recovery.
  3. Set idle hours (e.g. 24).
  4. Ensure sender / reply-to are set.

The shopper receives a link such as:

  • /cart?recover=TOKEN
  • /checkout?recover=TOKEN

Valid tokens restore cart lines and may prefill email/name. Expired or invalid tokens show a clear failure message.

Operator tips

  • Recovery needs a customer email on the cart.
  • After conversion, carts should be marked converted so recovery stops.
  • Test with a real email address on staging before production.