Online Orders
View, track, and fulfill orders placed on the RedERP ecommerce storefront.
Overview
Ecommerce → Orders lists every order created from the public storefront. Each order stores customer details, line items, shipping, payment gateway, and status.
Order list
Typical columns:
- Order number / date
- Customer name & email
- Status (pending, processing, fulfilled, cancelled, refunded)
- Payment status (unpaid / paid)
- Total
- Payment gateway (e.g. cod, stripe)
Open an order to see lines, addresses, and payment references.
Fulfillment flow
- New order appears as pending / unpaid (depending on gateway).
- Confirm payment if needed (COD remains unpaid until collected).
- Move to processing, then fulfilled when shipped or handed over.
- Use cancelled / refunded when required; stock may be restored depending on configuration.
Troubleshooting
| Issue | What to check |
|---|---|
| Order fails at checkout with inactive gateway | Settings → Payments — add/activate gateway |
| Insufficient stock | Product stock and allow-negative flag |
| No confirmation email | Email notifications, reply-to, provider keys |